Returns & Exchanges

We want you to love what you ordered. If something is not right, here is how exchanges and returns work at Home Plus.

Start a Return or Exchange

Exchanges

Wrong or damaged item

If we sent you the wrong product, or it arrived damaged or defective, we will exchange it free of charge and cover the shipping both ways. Please raise a request within 7 days of delivery, with photos of the product and its packaging.

Change of size or item

Ordered the wrong size, or prefer something else? Raise an exchange request within 7 days of delivery, and you can swap it for another size or any other item in our store. Shipping charges are not covered for these exchanges.

For size and item exchanges

  • The product must be unused, unwashed and in its original packaging, in a condition we can sell again.
  • Shipping charges on the original order are not refundable, and return and re-delivery shipping is paid by you.
  • If the new item costs more, you pay the difference. If it costs less, we refund the difference.
  • Exchanges are subject to stock. If the item you want is unavailable, we can offer another product or a refund as per the policy below.

Returns and refunds

  • You can request a return within 7 days of delivery for unused, unwashed items in their original packaging, for a refund of the product value. Shipping charges are not refundable.
  • Sale and discounted items can be exchanged but cannot be refunded.
  • Once we receive and inspect your return, we will email you to confirm whether your refund is approved.
  • Approved refunds are made to your original payment method within 21 working days.

How to start an exchange or return

  • Submit your request within 7 days of delivery on our return request page. If you need help, email order@homeplus.online with your order number.
  • When you submit your request, choose how you would like to send the item back: ship it yourself, or have Home Plus arrange a pickup from your address through our delivery partners. Return shipping charges, where applicable, are adjusted against your refund.
  • Please wait for our confirmation before sending anything back. Items sent without a request cannot be exchanged or refunded.
  • If you ship it yourself, pack the item securely, include your name and order number, and use a trackable courier service, as we cannot be responsible for parcels lost on the way to us.

Start a Return or Exchange

Return address
Home Plus Retails, 9/91, Muthu Nagar, CAK Road, Karur 639002, Tamil Nadu, India

Good to know

  • Colours can look slightly different depending on your screen. Please read the product description and view all product images before ordering.
  • For any concern about your order, reach us through our Contact Us page or the chat box, and we will sort it out.

See also our Shipping & Delivery, FAQs and Terms of Service.