Refund policy

We want you to love what you ordered. If something is not right, here is how exchanges and returns work at Home Plus. To start, visit homeplusindia.com/apps/returns.

Exchanges

Wrong or damaged item: if we sent you the wrong product, or it arrived damaged or defective, we will exchange it free of charge and cover the shipping both ways. Please raise a request within 7 days of delivery, with photos of the product and its packaging.

Change of size or item: raise an exchange request within 7 days of delivery, and you can swap it for another size or any other item in our store. Shipping charges are not covered for these exchanges.

  • The product must be unused, unwashed and in its original packaging, in a condition we can sell again.
  • Shipping charges on the original order are not refundable, and return and re-delivery shipping is paid by you.
  • If the new item costs more, you pay the difference. If it costs less, we refund the difference.
  • Exchanges are subject to stock. If the item you want is unavailable, we can offer another product or a refund as per the policy below.

Returns and refunds

  • You can request a return within 7 days of delivery for unused, unwashed items in their original packaging, for a refund of the product value. Shipping charges are not refundable.
  • Sale and discounted items can be exchanged but cannot be refunded.
  • Once we receive and inspect your return, we will email you to confirm whether your refund is approved.
  • Approved refunds are made to your original payment method within 21 working days.

How to start an exchange or return

  • Submit your request within 7 days of delivery at homeplusindia.com/apps/returns. If you need help, email order@homeplus.online with your order number.
  • When you submit your request, choose how you would like to send the item back: ship it yourself, or have Home Plus arrange a pickup from your address through our delivery partners. Return shipping charges, where applicable, are adjusted against your refund.
  • Please wait for our confirmation before sending anything back. Items sent without a request cannot be exchanged or refunded.
  • If you ship it yourself, pack the item securely, include your name and order number, and use a trackable courier service, as we cannot be responsible for parcels lost on the way to us.

Return address: Home Plus Retails, 9/91, Muthu Nagar, CAK Road, Karur 639002, Tamil Nadu, India